Privacy & cookies

Like all online shops, we collect your personal information. And as we collect your information, it seems only fair that you should have our company details too.

This website is owned and operated by Proswim Ltd, trading as Swimfreak (as it’s a MUCH cooler name). We are a company registered in Jersey, our company number is 121593 and the registered address is The Glade, La Rue De La Prairie, St Mary, Jersey.

If you’d like to contact us, write to:

Swimfreak
Loft 5 Tobacco Factory
Raleigh Road
Bristol, BS3 1TF

Or else, email: hello@swimfreak.co.uk

 

Privacy Policy

YOUR DATA

What we need to know about you

So that we can send you your lovely goggles, we need to collect a delivery name and address.  

We also collect your email address so that we can send out the order confirmation and a phone number in case of problems delivering to you. We ask for optional delivery details so that we can be sure to deliver your parcel as soon as we can.

We collect these details on the basis of what is called ‘legitimate interest’. Essentially, when you place an order we are entering a contract with you – you pay us money and we send you goggles – we need the above details in order to make this happen. Simples.

What we’d like to collect for marketing purposes

As part of the checkout process you can choose to subscribe to our newsletter by ticking a box. To be honest we rarely send out newsletters, and, if we do, they’re generally only to let you know about special offers.

In the future, and only if you have opted into the newsletter, we may send you articles and other information we think you’d find useful. You can opt out of these newsletters at any time by using the unsubscribe button that you’ll find at the bottom of the email. Or just email us at hello@swimfreak.co.uk

What we don’t collect

Because we use PayPal to process payments we do not collect your payment details or data relating to your credit card, these are all kept within PayPal.

 

Sharing your information with others

Your data is currently shared with other companies for two reasons:

          1.  Order processing and dispatch – this is carried out by an external order handling company

          2.  Marketing – this is carried out by an external marketing company

Both of these companies are based in the UK and are compliant with European privacy legislation. Your data is stored and processed on secure servers within the European Economic Area.

We do not share marketing data with other companies, so you won’t receive unexpected catalogues because we’ve sold your data.

We may share customer data in the unlikely event that we sell or buy any business or assets; in which case we may disclose your personal data to the prospective seller or buyer. Also if our assets are acquired by a third party; in which case the personal data we hold would be one of the transferred assets.

We are also under a duty to share customer data in order to comply with any legal obligation. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 

How long do we keep your data?

Because we hope you will be a repeat happy customer, we will keep your data for a while so that we have your order history. However, if you haven’t purchased with us for four years, then we’ll delete it. No hard feelings.

 

Your rights

You have a number of rights in relation to the personal data processed by us about you:

Access: You have the right to request access to and be provided with a copy of the personal data processed about you, together with certain information about the processing of such personal data to check that we are processing it lawfully.

Correction: You have the right to ask us to correct any inaccurate or incomplete personal data processed about you, including by means of a written statement.

Deletion: You have the right to ask us to delete or remove any personal data processed about you where there is no good reason for us to continue processing it, or where you have exercised your right to object (see below).

Restriction: You have the right to ask us to restrict how we process your personal data, for example, to confirm its accuracy or our reasons for processing it.

Portability: You have the right to receive or request that we transfer a copy of the personal data we process about you in an electronic format, where the basis of our processing such information is your consent, or the performance of a contract and the information is processed by automated means.

Objection: You have the right to object to our processing of any personal data about you which is based on our legitimate interests (or those of a third party) based on your particular circumstances. You also have the right to object to our processing your personal data for direct marketing purposes.

If you wish to exercise any of these rights, you just need to email us:  hello@swimfreak.co.uk

We may, from time to time, publish content that contains links to other websites. If you follow a link to any of these websites you should be aware that they have their own privacy policies.  We don’t accept liability for the privacy practices of other website and we’d recommend you check their policies before submitting any personal data.

 

Cookies

We use very few cookies; the only information we collect about you is either through Google Analytics or Hubspot, our CRM.

Google Analytics is the industry standard way of tracking visits to websites. You can find more information about how it uses cookies on the Google Analytics support pages. Without Google Analytics we won’t understand how you got to our website, what you liked or what you found pointless – in other words we use this information to improve your experience of our website. We cannot identify individuals through the Analytics data, it only provides us with information on trends and patterns of site use. We do collect browser based data about your interests and preferences, but don’t use this for advertising.

If you would like to be removed from being tracked by our Analytics, then please email hello@swimfreak.co.uk with your IP address and we will block this from being tracked.

We use HubSpot to collect information that would allow us to email you. You can find more information about how Hubspot uses cookies on the Hubspot support pages.

WooCommerce is the platform we use to allow you to shop the website. This uses cookies to track items in your cart and your wishlist.

You can block cookies from using your browser data – check out aboutcookies.org for more information.

 

Amendments

Please note that this privacy and cookies policy is subject to change from time to time. It was last updated in October 2018.

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